Warranty

Every Benchmade knife is built to last, and we stand behind that promise with our limited lifetime warranty. If your knife experiences an issue due to a manufacturing defect, we’ll repair or replace it at no cost. Our goal is simple: keep your knife working for life.

What’s Covered

If your knife experiences a manufacturing defect in materials or workmanship, we’ll repair or replace it at no cost. This includes:

• Handle and Blade Replacements
• Internal mechanisms (springs, locks, washers)
• Handle hardware or structural failure
• Functional issues not caused by misuse or modification

If your knife experiences the same failure within 60 days of being serviced by Benchmade, we’ll cover the return shipping for additional service. If the issue occurs three times consecutively, we’ll offer alternative solutions.

We do not sharpen or service non-Benchmade knives.

Blade and Handle Replacement

Benchmade offers free blade and handle replacements when the replacement matches your knife’s original configuration (in-kind). This includes replacements due to:

• Excessive wear or loss of function
• Material failure (cracking, delamination, warping, etc.)
• Safety concerns
• Known design limitations (e.g., tip breakage)
• Accidental damage

Upgrades: like or different blade steel, coatings, serrations, or handle materials/colours are available for an additional fee. Contact us for replacement part pricing for details. 

What’s Not Covered

The following are not covered under warranty unless a factory defect is confirmed:

• Damage from misuse, neglect, or improper sharpening 
• Cosmetic wear (scratches, coatings, finish)
• Knives that have been disassembled or altered outside of Benchmade guidelines

Not sure if your issue is covered?
Go ahead and send it in. Our team will inspect your knife and work with you to determine the best course of action. If it’s covered under warranty, we’ll handle the repair at no cost. If not, we’ll let you know any costs before proceeding.

Submit a Warranty Claim

If your knife requires warranty service:

1. Submit a warranty claim by emailing us at service@ampro.co.nz.
2. Include a description of the issue and photos (if possible)
3. Ship your knife to us via your preferred carrier (You pay to ship it to us; we’ll cover return shipping)

Once your knife is received and checked in, you’ll get a confirmation email.

Warranty service typically takes up to 5 business days from the time your knife is checked in. Keep an eye on your inbox, our Services Team may reach out for clarification or approval before completing the work.

When service is complete, you’ll receive a final email with tracking information once your knife is on its way back to you.

Questions?

If you’re not sure whether your knife or issue is covered under warranty, or want to confirm inventory for discontinued parts, please contact us at service@ampro.co.nz. We're here to help.